Privacy Policy
Last updated: July 7, 2026
The Refined Pup values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, sign up for our newsletter, or otherwise interact with The Refined Pup.
Throughout this Privacy Policy, “we,” “us,” and “our” refer to The Refined Pup. “You” and “your” refer to website visitors, customers, and users of our website and services.
By using our website or providing personal information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information in several ways, including when you visit our website, make a purchase, create an account, contact us, subscribe to marketing communications, or interact with our store.
Information You Provide to Us
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Account login information, if you create an account
- Customer service messages or inquiries
- Product reviews, photos, comments, or other content you submit
- Marketing preferences, such as newsletter signups
Order and Payment Information
When you place an order, payment information is processed securely by our payment providers. The Refined Pup does not store your full credit card number or complete payment card details.
We may receive limited payment-related information, such as payment status, billing details, transaction confirmation, and fraud prevention indicators.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, log files, and similar technologies. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Products viewed
- Referring website
- Time spent on the site
- Clicks and browsing behavior
- Approximate location based on your device or IP address
- Shopping cart activity
- Checkout activity
Information From Third Parties
We may receive information from third-party service providers and platforms that help us operate our store, process payments, fulfill orders, market our products, prevent fraud, analyze website performance, or communicate with customers.
These third parties may include Shopify, payment processors, shipping carriers, email marketing platforms, advertising platforms, analytics providers, customer support tools, and fraud prevention services.
2. How We Use Your Information
We use your personal information to operate our store, provide our products and services, improve the customer experience, and communicate with you.
We may use your information to:
- Process, confirm, and fulfill orders
- Send order updates, shipping confirmations, and delivery notifications
- Provide customer support
- Respond to questions, requests, or inquiries
- Process returns, exchanges, or refunds
- Prevent fraud, unauthorized transactions, and security issues
- Improve our website, products, services, and customer experience
- Personalize your shopping experience
- Send marketing emails, promotions, product updates, and newsletters, where permitted
- Show relevant advertisements or measure advertising performance
- Analyze website traffic and customer behavior
- Maintain business records
- Comply with legal, tax, regulatory, and accounting obligations
- Enforce our Terms of Service and other policies
3. Email and Marketing Communications
If you sign up for our newsletter, make a purchase, or otherwise opt in to receive marketing communications, we may send you emails about new arrivals, product updates, promotions, pet home inspiration, and other content related to The Refined Pup.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages, such as order confirmations, shipping updates, account notices, or customer service responses.
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar tracking technologies to support core website functionality, improve performance, analyze traffic, remember preferences, personalize content, and support marketing or advertising efforts.
Cookies may help us:
- Keep items in your shopping cart
- Remember your preferences
- Understand how visitors use our website
- Improve site performance
- Measure marketing and advertising effectiveness
- Provide a more personalized shopping experience
You can manage cookies through your browser settings. Depending on your location, our website may also provide a cookie banner, consent tool, or data sharing opt-out option.
Please note that disabling cookies may affect the functionality of our website, including shopping cart and checkout features.
5. How We Share Information
We do not sell your personal information in the traditional sense of exchanging it directly for money.
However, we may share certain information with trusted third-party service providers that help us operate our business. Some privacy laws may define certain types of advertising, analytics, or data sharing as a “sale,” “sharing,” or “targeted advertising.”
We may share information with:
- Shopify and ecommerce platform providers
- Payment processors
- Shipping and fulfillment providers
- Email marketing platforms
- Advertising platforms
- Analytics providers
- Customer support tools
- Fraud prevention and security providers
- Professional advisors, such as accountants, attorneys, or consultants
- Government, regulatory, or law enforcement authorities when required by law
We only share information as reasonably necessary to provide our services, operate our business, comply with legal obligations, protect our rights, prevent fraud, or support marketing and analytics activities where permitted.
6. Shopify and Third-Party Service Providers
Our store may be hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you.
When you interact with our store, Shopify and other service providers may process personal information on our behalf to support store functionality, payments, checkout, order processing, fraud prevention, analytics, and related ecommerce services.
Your information may be subject to the privacy practices of Shopify and other third-party providers we use. We encourage you to review the privacy policies of any third-party platforms or services you interact with.
7. Behavioral Advertising and Analytics
We may use advertising and analytics tools to better understand how customers use our website, measure marketing performance, and show relevant ads.
These tools may collect information about your browsing behavior, product views, cart activity, purchases, device information, and interactions with our website or ads.
Depending on your location and applicable law, you may have the right to opt out of certain types of targeted advertising, data sharing, or profiling. Where required, we may provide a “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” cookie banner, or similar privacy control.
8. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Opt out of certain data sharing, targeted advertising, or sale of personal information
- Withdraw consent for marketing communications
- Request a copy of your personal information
- Limit the use of certain sensitive personal information, where applicable
- Appeal a privacy-related decision, where required by law
To exercise a privacy right, please contact us at:
We may need to verify your identity before processing certain requests. We will respond to privacy requests as required by applicable law.
9. California and Other U.S. State Privacy Rights
If you are a resident of California or another state with applicable consumer privacy laws, you may have additional rights regarding your personal information.
These may include the right to know what categories of personal information we collect, the purposes for collection, the categories of third parties with whom information is shared, and the right to opt out of certain sales, sharing, or targeted advertising.
The categories of personal information we may collect include:
- Identifiers, such as name, email address, phone number, billing address, and shipping address
- Commercial information, such as products purchased, viewed, or considered
- Internet or electronic activity, such as browsing behavior, site interactions, and device information
- Geolocation information, such as approximate location based on IP address
- Payment-related information processed by payment providers
- Customer service and communication records
- Marketing preferences and engagement data
We use this information for the purposes described in this Privacy Policy, including order fulfillment, customer support, marketing, analytics, security, fraud prevention, and legal compliance.
If our website provides a “Do Not Sell or Share My Personal Information” or “Your Privacy Choices” link, you may use that tool to manage applicable privacy preferences.
10. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business purposes.
For example, we may retain order records for tax, accounting, customer service, legal, and operational purposes.
When personal information is no longer needed, we will delete, anonymize, or securely maintain it in accordance with applicable law and business requirements.
11. Data Security
We take reasonable measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.
You are responsible for keeping any account login details confidential and for notifying us if you believe your account or personal information has been compromised.
12. International Data Transfers
Depending on where you are located and the service providers we use, your personal information may be processed, stored, or transferred in the United States or other countries.
These countries may have privacy laws that differ from those in your location. Where required, we will take appropriate steps to protect personal information in accordance with applicable law.
13. Children’s Privacy
Our website and products are intended for adults and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information.
If you believe a child has provided us with personal information, please contact us at:
14. Third-Party Links
Our website may contain links to third-party websites, services, apps, or platforms.
We are not responsible for the privacy practices, content, policies, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.
15. User-Submitted Content
If you submit a product review, photo, comment, testimonial, or other content to The Refined Pup, we may use that content in connection with our website, marketing, social media, advertising, or promotional materials.
Please do not submit content that includes sensitive personal information or information you do not want made public.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technologies, legal requirements, or privacy practices.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Your continued use of our website after any updates means you acknowledge the revised Privacy Policy.
17. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:
The Refined Pup
Email: carolineannloiselle@gmail.com