Terms of Service
Last updated: July 7, 2026
Welcome to The Refined Pup. These Terms of Service govern your access to and use of our website, products, services, and online store. By visiting our website, browsing our products, placing an order, or otherwise using our site, you agree to be bound by these Terms of Service.
Throughout these Terms, “we,” “us,” and “our” refer to The Refined Pup. “You” and “your” refer to the customer, website visitor, or person using our site.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or purchase products from The Refined Pup.
1. Online Store Terms
By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents to use this site.
You may not use our products or website for any unlawful or unauthorized purpose. You agree not to violate any applicable laws, regulations, or third-party rights while using our site.
A breach or violation of these Terms may result in the immediate termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmissions over various networks. Payment information is always handled through secure payment processors and is encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, branding, content, or services without express written permission from The Refined Pup.
3. Accuracy, Completeness, and Timeliness of Information
We make every effort to present accurate and up-to-date information on our website. However, we do not guarantee that all information on the site is complete, current, or error-free.
Product descriptions, pricing, availability, images, colors, dimensions, sizing details, and other content are provided for general informational purposes. Actual product appearance may vary slightly due to screen settings, lighting, photography, manufacturing variations, or material differences.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.
4. Products and Services
The Refined Pup offers pet-related products, accessories, home goods, and other items designed for dogs and the people who love them.
Certain products may be available exclusively online and may have limited quantities. We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction on a case-by-case basis.
We also reserve the right to discontinue any product at any time.
5. Pet Product Use and Safety
Our products are intended for use by pets under responsible adult supervision. By purchasing from The Refined Pup, you acknowledge that pet behavior, chewing habits, size, strength, sensitivities, and use patterns vary.
You are responsible for selecting products that are appropriate for your pet’s size, breed, age, temperament, and needs. Always inspect products regularly for wear, damage, loose parts, or other safety concerns. Discontinue use immediately if a product becomes damaged or unsafe.
The Refined Pup is not responsible for injury, loss, damage, allergic reactions, misuse, improper sizing, unsupervised use, or any harm resulting from the use or misuse of our products.
Nothing on our website is intended to replace professional veterinary advice. If you have questions about your pet’s health, behavior, allergies, or suitability for a product, consult a qualified veterinarian.
6. Pricing and Availability
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time.
We are not liable to you or any third party for any price change, product modification, suspension, or discontinuation.
Product availability is not guaranteed. If an item becomes unavailable after your order is placed, we may contact you with options, issue a refund, or cancel the affected portion of the order.
7. Orders, Billing, and Account Information
When you place an order with The Refined Pup, you agree to provide current, complete, and accurate purchase and account information.
We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, unauthorized activity, pricing errors, inventory issues, or orders that appear to be placed by resellers, distributors, or unauthorized parties.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at checkout.
8. Payments
All payments are processed securely through our approved payment providers. The Refined Pup does not store your full payment card information.
By submitting payment information, you represent and warrant that you are authorized to use the selected payment method and authorize us or our payment processor to charge the total amount of your order, including applicable taxes, shipping, and fees.
9. Shipping and Delivery
Shipping times, delivery estimates, and carrier timelines are provided for convenience and are not guaranteed unless expressly stated.
Once an order has been transferred to a shipping carrier, delivery timing and handling are generally outside of our control. The Refined Pup is not responsible for delays caused by carriers, weather, incorrect addresses, customs, holidays, supply chain issues, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping information at checkout. Additional fees may apply for returned packages, incorrect addresses, reshipments, or refused deliveries.
10. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are governed by our Return Policy. Please review our Return Policy before making a purchase.
We reserve the right to refuse returns or exchanges that do not meet our policy requirements, including items that are used, damaged, altered, missing original packaging, final sale, or otherwise ineligible.
11. Promotions, Discounts, and Gift Cards
Promotional offers, discount codes, and special offers may be subject to additional terms, expiration dates, product exclusions, or usage limits.
Discounts cannot be applied retroactively to previous purchases unless expressly stated. We reserve the right to modify, suspend, or cancel promotions at any time.
Gift cards, if offered, are subject to the terms provided at the time of purchase and may not be redeemable for cash except where required by law.
12. Email and Marketing Communications
By signing up for our email newsletter, creating an account, or making a purchase, you may receive transactional emails related to your order and, where permitted, marketing communications from The Refined Pup.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails. Transactional emails related to purchases, shipping, account activity, or customer service may still be sent when necessary.
13. Third-Party Tools, Links, and Services
Our website may include access to third-party tools, apps, payment processors, shipping providers, or links to third-party websites.
We are not responsible for the content, accuracy, policies, practices, products, services, or availability of any third-party websites or services. Your use of third-party services is at your own risk and may be governed by separate terms and policies.
14. User Comments, Reviews, and Submissions
If you submit reviews, comments, photos, feedback, suggestions, or other content to The Refined Pup, you grant us the right to use, reproduce, edit, publish, display, and distribute that content in connection with our business, marketing, website, social media, and promotional materials.
You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, or personal rights. You also agree not to submit unlawful, abusive, defamatory, obscene, misleading, or harmful content.
We reserve the right to remove, edit, or decline user-submitted content at our discretion.
15. Intellectual Property
All content on this website, including text, images, graphics, logos, product names, designs, layouts, icons, photography, branding, and other materials, is owned by or licensed to The Refined Pup and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, display, sell, or exploit any content from our website without our prior written permission.
16. Prohibited Uses
You are prohibited from using our website or content:
- For any unlawful purpose;
- To solicit others to perform or participate in unlawful acts;
- To violate any laws, rules, regulations, or ordinances;
- To infringe upon our intellectual property rights or the rights of others;
- To harass, abuse, insult, harm, defame, intimidate, or discriminate;
- To submit false or misleading information;
- To upload or transmit viruses, malware, or harmful code;
- To collect or track personal information of others;
- To spam, phish, scrape, crawl, or interfere with the security of the site;
- For any obscene, immoral, or malicious purpose.
We reserve the right to terminate your use of the website for violating any prohibited uses.
17. Disclaimer of Warranties
Our website, products, and services are provided on an “as is” and “as available” basis, except as otherwise expressly stated.
We do not guarantee that your use of our website will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from using our website or products will meet your expectations.
To the fullest extent permitted by law, The Refined Pup disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
18. Limitation of Liability
To the fullest extent permitted by law, The Refined Pup, its owners, employees, affiliates, partners, suppliers, service providers, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, products, or services.
This includes, but is not limited to, injury, loss, claim, lost profits, lost revenue, lost savings, data loss, replacement costs, property damage, pet-related injury, or any similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you in full.
19. Indemnification
You agree to indemnify, defend, and hold harmless The Refined Pup and its owners, employees, affiliates, partners, suppliers, contractors, service providers, and licensors from any claim, demand, loss, liability, or expense, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or third-party rights.
20. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law. The unenforceable portion shall be considered severed from these Terms and shall not affect the validity or enforceability of the remaining provisions.
21. Termination
These Terms remain effective unless and until terminated by either you or The Refined Pup.
You may terminate these Terms at any time by discontinuing use of our website. We may terminate or suspend your access to our website or services at any time if we believe you have violated these Terms.
The obligations and liabilities incurred before termination shall survive termination.
22. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website.
It is your responsibility to review this page periodically for changes. Your continued use of our website after changes are posted constitutes acceptance of those changes.
23. Governing Law
These Terms of Service and any separate agreements through which we provide products or services shall be governed by and construed in accordance with the laws of the state of New Jersey, without regard to conflict of law principles.
24. Contact Information
Questions about these Terms of Service may be sent to us at:
The Refined Pup
Email: carolineannloiselle@gmail.com